The industry agreed transfer certificate must be completed by the health fund of a member that is transferring to another health fund within 14 days of the notice period given by the member. If the member does not nominate a receiving health fund, then the transfer certificate must be issued to the leaving member to present to their new health fund.

Transfer certificate example:

    • An example of the new approved transfer certificate (effective from 9 January 2019, as per PHI Circular 3/19) including the ‘rules’ for use between funds. The latest addition is the inclusion of an age-based discount section:

Request templates:


Transfer certificate solution:


Health fund contacts that will assist you in resolving any Transfer Certificate issues are listed below.

Please email any contact additions/updates/corrections to [email protected]

ACA Health Membership Team

Email:  [email protected]

Phone: 1300 368 390

Email: [email protected]
Phone: 13 42 46

Escalation Point
Bennett Smith (Operations Manager – AHM)
Email: [email protected]

Email: [email protected]
Phone: 1800 333 004

Contact person: Cheryl Hocking, Head of Health Customer Services
Email: [email protected]

Email: [email protected]

Escalation Point
Contact Person: Membership Team
Email: [email protected]
Phone: 13 29 39

New joins to Bupa from other funds: [email protected]

Exits from Bupa to other Funds:  [email protected]

Contact Person: Member Services Team
Email: [email protected]
Phone: (07) 3011 4483

Escalation Point
Contact Person: Member Services Team
For Hospital Admissions in the next 24-48 hours only
Email: [email protected]
Phone: (07) 3011 4483

Email: [email protected]

Contact person: Lana Tone, Support Service Team Leader
Email: [email protected]
Phone: 02 9843 7672

Escalation Point
Contact person: Lana Tone, Support Service Team Leader
Email: [email protected]
Phone: 02 9843 7672

Email: [email protected]

Contact person: Lana Tone, Support Service Team Leader
Email: [email protected]
Phone: 02 9843 7672

Escalation Point
As per above.

Email: [email protected]

Contact person: Julie Yesberg, Customer Service Specialist
Email: [email protected]
Phone: 1300 499 260

Transfer requests are to be sent to: [email protected]
Clearance certificates are to be sent to: [email protected]

Escalation Point
Contact person: Member Services team
Email: [email protected]

Email: [email protected]
Phone: 1800 226 126

Urgent portal transfer certificate requests can be sent to: [email protected]

Transfer requests are to be sent to: [email protected]
Clearance certificates are to be sent to:
[email protected]

Email: [email protected]
Phone: 1300 437 265

Transfer Requests are to be sent to: [email protected] Clearance certificates are to be sent to: [email protected]

Contact person: Membership Department
Email: [email protected]
Phone: 03 5202 8630

Escalation Point
Contact person: Margaret Hughey, Subject Matter Expert
Email: [email protected]
Phone: 03 5202 8630

Email for Transfer Certificate Requests and Certificates: [email protected]

Contact:
Email: [email protected]

Escalation Point
Contact person: Karen Blackburn, Policy Administration Manager
Email: [email protected]

Email for Transfer Certificate Requests and Certificates
For funds requesting transfer certificates: [email protected]

HBF requires the certificate from the other fund: [email protected]

Contact person: Guy Whitley, Team Leader – Policy
Email: [email protected]

New joins to HCF from other funds: [email protected]

Exits from HCF to other Funds:  [email protected]

Contact: 13 13 34

Escalation Point
Contact person: Bernadette Fallon, Member Services Manager
Email: [email protected]
Phone: (02) 9290 0111

Email: [email protected]
Contact: Membership department
Phone: 1800 804 950

Email: [email protected]

Contact person: Maria Ciccarelli, Retention Officer
Email: [email protected]
Phone: 08 8236 4587

Escalation Point
Contact person: Graham Ryan, Manager Private Health Insurance
Email: [email protected]
Phone: 08 8236 4528

Transfer requests are to be sent to: [email protected]

Clearance certificates are to be sent to: [email protected]

Contact person: Madeleine Boyd
Email: [email protected]

Escalation Point
Contact person: Andrew Fraser-Gillard
Email: [email protected]

Email: [email protected]

Contact person: Scott Player
Phone: (02) 4990 1385

Email: [email protected]
Phone: 1300 362 144

Escalation Point
Email: [email protected]
Phone: 1300 362 144

Email: [email protected]

Phone: 1300 792 455

Escalation Point
Contact person: Catherine Hawkes
Email: [email protected]

Transfer requests and clearance certificates are to be sent to: [email protected]

Contact person: Jennifer Lewis, Customer Service Officer
Email: [email protected]
Phone: (03) 5023 0269

Escalation Point
Contact person: Daniel Priestley, Sales & Marketing Manager
Email: [email protected]
Phone: (03) 5023 0269

New joins to Navy Health: [email protected]

Exits from Navy Health: [email protected]

Contact person: Kate Lewis, Policy and Compliance team
Email: [email protected]
Phone: 1300 30 6289

Escalation Point
Contact person: Lea Kleeman, Policy and Compliance team
Email: [email protected]
Phone: 1300 30 6289

New joins to nib from other funds: [email protected]

Exits from nib to other funds: [email protected]

Escalation Point
Contact person: Karen Blackburn, Policy Administration Manager
Email: [email protected]

New joins to Nurses & Midwives Health Fund from other Funds: [email protected]
Exits from Nurses & Midwives Health Fund to other Funds: [email protected]

Please use the email address listed below when requesting multiple transfer certificates within the one email request:
[email protected]

Contact person: Vince Raschilla, Team Leader Membership Services
Email:[email protected]
Phone: (02) 8346 2240 or 1300 344 000

Escalation Point
Contact person: Reshma Joseph, Manager Membership Services
Email: [email protected]
Phone: (02) 8346 2230 or 1300 344 000

Phone: 1800 148 626

Email: [email protected]

Escalation Point
Contact person: Lee Vale, Services Delivery Manager
Email: [email protected]
Phone: 02 4224 4357

Contact person: Elisa Kennerley
Email: [email protected]
Phone: 1800 808 690

Email: [email protected]

Phone: 1800 808 690

Escalation Point
Contact person: Lee Vale, Services Delivery Manager
Email: [email protected]
Phone: 02 4224 4357

Contact person: Elisa Kennerley
Email: [email protected]
Phone: 1800 808 690

Contact person: Liz Owens, Member Service Manager
Email: [email protected]
Phone: 1800 028 817

Escalation Point
Contact person: Liz Owens, Member Service Manager
Email: [email protected]
Phone: 1800 028 817

New joins to Police Health from other Funds:  [email protected]

Exits from Police Health to other Funds:
[email protected]

Contact person: Customer Service Team
Phone: 08 8112 7000

Contact person: Member Experience Manager
Email: [email protected]
Phone: 1800 813 415

Email: [email protected]

Contact person: Shelley Davidson-Reeves, Senior Membership Support Officer
Email: [email protected]
Phone: 1300 360 701

Escalation Point
Contact person: Brandon Gordon, Membership Team Leader
Email: [email protected]
Phone: 07 3613 5701

Phone number: 1800 027 299

Email: [email protected]

Escalation Point
Contact person: Lee Vale, Services Delivery Manager
Email: [email protected]
Phone: 02 4224 4357

Contact person: Elisa Kennerley
Email: [email protected]
Phone: 1800 808 690

New joins to rt health: [email protected]

Exits from rt health: [email protected]

Contact Person: Membership Team
Phone 1300 886 123


Escalation Point

First escalation point of contact: Cameron Peters
Email: [email protected]
Phone: (02) 9910 4443

Second escalation point of contact: Patricia Kennedy
Email: [email protected]
Phone: (02) 9910 4425

Email: [email protected]

Contact person: Melissa Scott, Member Services Manager
Email: [email protected]
Phone: 1300 651 988

Escalation Point
Contact person: Debbie Sweeney, Manager Compliance
Email: [email protected]
Phone: 1300 651 988

IT issues
Contact person: Cassie Eyles, Head of Health Applications
Email: [email protected]
Phone: 1300 651 988

New joins to Teachers Health from other Funds: [email protected]
Exits from Teachers Health to other Funds: [email protected]

Please use the email address listed below when requesting multiple transfer certificates within the one email request:
[email protected]

Contact person: Vince Raschilla, Team Leader Membership Services
Email: [email protected]
Phone: 1300 728 188 or 02 8346 2240

Escalation Point
Contact person: Reshma Joseph, Manager Membership Services
Email: [email protected]
Phone: 02 8346 2230

Contact person: Member Experience Manager
Email: [email protected]
Phone: 1800 623 893

New joins to Transport Health: [email protected]

Exits from Transport Health: [email protected]

Contact Person: Membership Team
Phone 1300 806 808


Escalation Point

First escalation point of contact: Cameron Peters
Email: [email protected]
Phone: (02) 9910 4443

Second escalation point of contact: Patricia Kennedy
Email: [email protected]
Phone: (02) 9910 4425

Email: [email protected]

Contact person: Camilla Vieira, Contact Centre Manager
Email: [email protected]
Phone: 1300 937 838