The PHI Code of Conduct Code Compliance Committee is hosting a one-day seminar on Tuesday 21 July 2015 at the RACV City Club, 501 Bourke Street Melbourne. The theme and content for the day is as follows:

  • What effect has the Code had on our businesses over time?
  • The most persistent consumers complaints and how to minimise them
  • Trends and persistent issues identified during Code audits and the possible effects on members and complaints
  • A useful guide for marketing to assist compliance (take-a-way)
  • How has the Code been adopted and what advantages and disadvantages have been identified?
  • The changes our industry agencies are undertaking
  • How the Intermediaries Code has changed and is assisting the industry and consumers

This seminar will be of particular value to:

  • Officers responsible for managing the preparation of the annual Self-Audit Guide submission including:
    • Risk & compliance
    • Privacy
    • Marketing and sales
    • HR and training
    • Operations officers handling complaints
  • External organisations (PHIO/CO, PHIAC/APRA, ACCC and PHIIA)

Speakers will include: the Commonwealth Ombudsman, representatives from ACCC, PHIIA and several fund officers involved in compliance.



Bookings are limited. A first in basis will apply so please book early.

Cost is $140 per delegate, which includes morning tea, lunch and afternoon tea.


Accommodation can be arranged at a special rate with the RACV City Club. Please make your own arrangements with the Club by calling 03 9944 8888 (don’t forget to ask for the special seminar rate unless you are an RACV City Club member)

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