Due to the popularity of the Claims Leakage and Fraud Forum, the organising committee decided to run a workshop in 2013, with a full forum to be held again in 2014. This year the workshop was held on 11th October 2013 in Melbourne at Oaks on Market.

The focus of this workshop was:
  • Dental
  • Employee and Member Fraud
  • Optical
  • Online transactions
To present these topics, the organising committee sourced experts both internal and external to the Private Health Insurance industry.


Start End Session title Speaker
9am 9:10am Opening TBA
9:10am 10:40am Dental Expert on Innapropriate Practices Mark Dyer
10:40am 11am Morning Tea
11am 12:30am Dental Charting Julie Heit
12:30am 1:15pm Lunch
1:15pm 2:15pm Employee and Member Fraud Laurie Ratz
2:15pm 3pm Optical Panel Genevieve Quilty (AOA)
3pm 3:15pm Afternoon Tea
3:15pm 4:20pm Online Transactions Best Practice Keith Joyce


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